Silvana M Nfs

I would like to place the order.

There isn't coplain. This is a first time I would like to order human hair topper and I have a question.
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Preferred solution: Human hair topper

Anonymous
map-marker Charlotte Amalie, Virgin Islands, U.s.

My order was not delivered and it has been more than a month already

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I contacted USPS and they said my order was returned to the sender without notice. I need a refund for my purchase and i made payment through sezzle. More than a month I was willing to wait coz i badly need it. But since it was returned to you please do a refund for my money. Please cancel my order and refund for my money. I'm not a rich person infact I'm a single patebt struggling but because i need the topper and i ordered from you before for my first ever topper and i received it even if it took lonferthan i.expected it.please refund
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Joann O

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Customer service

bought a wig last Thursday, they are half price now I want the discount, order # 10010****, hope I get a response
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Loss:
$81

Preferred solution: Price reduction

User's recommendation: Yet to see

Lorraine C Zdk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Bad wigs

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Bought blondie and had tiny spiky hairs all the way back through the hairline to the crown of the wig... didnt notice until I had straight across cut the bottom of the wig.

Noticed a couple of the hairs in front and attempted to frame my face and blend in the hair jetting out the front of my face. Assuming the were baby hairs I just plucked them... come to find the are allllllllllll the way back there and this wig is awful. I bought it for my recent hair loss to feel good about myself again.

I feel like I got scammed because no matter how many times I got in touch with their support they never returned my emails. They just left it at return the unaltered unit and we can do something for you.

Terrible customer support and terrible wigs. And worst waste of 100$ ever.

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Loss:
$90
Pros:
  • Easy ordering process
Cons:
  • Price
  • Customer service
  • Return policy

Preferred solution: Full refund or new wig please.

Anonymous
map-marker Trail, British Columbia

Want to

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nothing happened. I think you get what u pay for. I pay way less for uniwigs toppers. I find toppers only last so long and then they wear out because you wear them day in day out. They are just fine for the money you are savings. I have ordered 6, why would I keep buying if they weren't nice. Just remember you have to wet them down shake them and go get them styled.
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User's recommendation: just careful with your wigs

1 comment
Shalaya Mdr

This company has gone way downhill. I have many of their toppers and have seen a big change in quality and the prices have gone way up. Would no longer recommend.

Venus T Nsk

My honest experience

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I'm not a paid influencer. I found have purchased two items from UniWigs. One was a human hair topper (Amber) in medium brown it was a great price. Then a synthetic trendy wig called Blondie it's a very long (24 inches) one length wig so I do braiding styles with it since I'm 5'1 and the hair is a bit too long for me. I will cut it with layers down the line but the blonde hair wasn't overly shiny. It has a nice amount of hair not too thin. That lace front is transparent lace and blends into my skin when I use "it Stays" adhesive to glue down the front. In order for any lace front to look natural it should be glued down including a topper. The human hair topper did take a while to arrive but I knew that because it was listed on the production time when I bought it, so I didn't mind that. I'm not sure why the negative reviews on this company. But this is my honest experience my honest experience.
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Pros:
  • Real human hair
  • Customer service
  • Great quality
Reason of review:
Good quality
Dayana H Wss

Don’t have it handy

This topper took forever to receive and when I finally received it the color was wrong and the quality as I inspected the topper is just very very poor quality I am very unhappy kindly give me a full refund it would be greatly appreciated
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Loss:
$389
Reason of review:
Bad quality

Preferred solution: Full refund

Jennifer Pll

UniWigs is well worth the wait!

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I’ve been buying and wearing human hair wigs for over 10 years and I must say, UniWigs takes the cake for quality and price. I bought a full lace human hair piece and I am in love! The hair is soft and tied with great quality, and it honestly trumps the expensive designer brand pieces I have bought in the past. Also, UniWigs customer service has been amazing. They have been incredibly responsive to any questions I have had. I was admittedly very nervous to buy a wig unseen online...and I went and bought another piece and I’m anxiously awaiting it in the mail! The wigs definitely take a while to get to you (which they do tell you up front), and it is well worth the wait.
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Pros:
  • Great quality
  • Real human hair
Cons:
  • Return policy
  • Price
  • Customer service
Reason of review:
Good quality
Anonymous
map-marker Hong Kong, Hong Kong

I'm in love!!!

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So let me start by saying this is my first purchase from UniWigs and I'm in love!!! I bought a Lavender Dawn. The hair is so soft unlike any synthetic wig I've ever owned. I paid for the quick shipping and I got it a day early. The color is not exactly as pictured and is a lil lighter but it still looks amazing. Installation was super easy and customizing the hairline was super easy as well. Oh and the volume is amazing! So much hair! I tamed it a bit with some mousse and hairspray and will be wearing it out soon.
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Dominique D Elb

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Verified Reviewer
| map-marker Logan, Utah

Chloe Wig is A SCAM

UniWigs - Chloe Wig is A SCAM
UniWigs - Chloe Wig is A SCAM - Image 2
UniWigs - Chloe Wig is A SCAM - Image 3

bought the Chloe wig "full lace" (no lace in the back so forget about updos) in 24in with a silk top. It was nice and silky out of the box but after I took it to get toned silver at my salon it is DRY, TANGLY, AND MATS.

They told me I can send it back for repair which costs up to 200 dollars. Which there is no way to fix bad human hair once its damaged.

I dont know what they put on the hair prior to shipping but it will not last. I wasted nearly 400 dollars on this wig and I am in tears because I'm stuck with it because I'm bald due to health reasons.

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2 comments
UniWigsCares

Dear Customer We are sorry for the disappointment . the human hair wig will be easier to get tangled after dyeing into a lighter color than platinum blonde , and that's why we never recommend our customer to go lighter .

we have asked the manufacture to check and offer you a repairment . and we highly recommend you to ask your stylist to dye it for you next time and dont go lighter color which will more dangerous .

Guest
reply icon Replying to comment of UniWigsCares

Your customer service has been very nice about offering a free repairmen already and I will be sending it in shortly. This hair is NOT lighter.

I took it to my stylist right when I got it to get her to tone it silver. Afterwards I've been maintaining it with purple shampoo.

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Anonymous

I bought 5 wigs 2 of which the hair was conning out in a wig brush, 3 was the wrong color and bad kinky hair

I bought 5 wigs from this place, 2 of them the hair fell out when brushed with a wig brush, the other 3 were the wrong colors and very bad kinky hair. I ask for a refund even had Pay- Pal talk to them which so far has not helped. I paid $112.00 U P S want $185.64 to send their stuff back they should send a printable label like Amazon who also sell better wigs and honor their return policy. I will not ever buy anything on line that is not in the U S if I get my money back from this.
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Reason of review:
Bad quality
1 comment
Sara Gdr

The shedding is excessive

Lionell Mms
map-marker Oak Lawn, Illinois

Trying to order, want a darker brown

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Please call to help me order
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Reason of review:
Order processing issue
2 comments
Sara Gdr

Save yourself the trouble and don’t order at all

UniWigsCares

Dear Customer , we are so sorry if we didnt get your phone call . please provide me your phone NO.

so we can call you back or you can send email to support@uniwigs.com if you have concern of our website . Thank you so much for your understanding Uniwigs Customer service

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Anonymous

Bad wig

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UniWigs - Bad wig
UniWigs - Bad wig - Image 2

Sent me a photo of a blonde wig and I got a straggly brown wig They wouldn’t take back the ugly brown wig. What a waste of money

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3 comments
Shalaya Mdr

The quality of their pieces has decreased ALOT and the prices have almost doubled. I’ve been ordering from them for many years and have seen a huge change when holding the newer pieces next to the old ones. Much thinner, duller and dryer.

Sara Gdr

I’m posting my reviews every single place I can find

UniWigsCares

Dear Customer , We are sorry for the diappointment, but there must have any misunderstanding , if our company has shipped the wrong problem , we will definitely pay for the shipping to arrange the exchange for you , please send email to support@uniwigs.com to offer us more details , thank you Sincerely Lily

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Cynthia M Hca
map-marker Cedar Park, Texas

Lasted Two Weeks, What A Waste

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I ordered a synthetic wig from Uniwigs. Of course, it came out of the packaging looking great and all, but after a couple of wears the hair started to get tangled and when I would try to brush the hair, it fell all out.

Hence, I never put my hair up, it was always down, like how their models have it. I’ve tried washing it with Luke warm water and plowing the care procedures like given. Don’t waste your money on these wigs. I take great care of my items and I expect great wigs.

This is ridiculous. Wish I could have my $100 back.

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Reason of review:
Bad quality
1 comment
UniWigsCares

Dear customer , We are so sorry fpr the disappointment . would you please advise your daily care procedure for the wigs ?

so we can check for you . if you keep wearing it day and night without caring and brushing , the hairend will get tangled easily since it is a synthetic fiber . so we highly recommend you to put it off at night and comb it carefully when you are available .

Contact us if you have concern . Sincerely Customer service

Anonymous
map-marker Las Vegas, Nevada

I never recieved my $200 worth of wigs

I ordered 2 wigs 11 days ago and never received them !!!!!
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Reason of review:
Order processing issue
2 comments
UniWigsCares

Dear Customer ,We would like to express our sincere apology to you for the inconveniece or delay of your order . and we can totally understand your disappointment caused by this inconvenience.

Would you please offer me your order NO. so we can check for you ? we will offer you the update for sure .

at the same time , we will pay more attention to the issue you have mentioned and make sure it wont happen again , we apprecciate your patience and understanding . Sincerely

Everly Ein
reply icon Replying to comment of UniWigsCares

Uniwigs its messed up you respond to things like this... but not to your bad quality wigs and wanting to exchange or refund for bad quality wig and bad customer service

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Zahida

Complete Scam

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This site is a complete scam! Please please dont waste your money and order from here. Especially if you are ordering from another country the exchange will be horrible. I ordered remy hair and received synthetic! It was horrible! Not only that, I ordered medium brown number 4 and the colour I got was the brown /red copper ?! Just awful. Even the style was completely wrong than the picture. It was extremely curly and the picture was just a soft wave. Company return is in USA and number is in USA but everything is in China. When I called to ask why so different they said all websites are different and that their medium brown number 4 is more red! even though the colour they show is dark brown. And that regardinging the curliness - I need to style it. So now even though they show something different and send something different, I have to pay so send it back! Because its not what I wanted plus a 15% restock fee! Its a complete scam. I ask again please please please dont order from here. Save your money. Order from a reputable place and pay the extra money I did eventually get my refund less the 15% and less the exchange and less some more because even though I said I choose my credit card exchange rate it pick something else so it charged me a lot! Not impressed
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Loss:
$150
Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

2 comments
Sara Gdr

Worst experience ever

UniWigsCares

Dear Customer, we sincerely apologize for the disappointing experience. All of our remy human hair product are made from 100% remy human hair, guaranteed.

We are an America based company, located in La Puente, California. Our factory is located in China which lowers the cost so our customers can enjoy a reasonable price for 100% hand-made product. Our pictures shown on the product page are true to real since all of the pictures are taken in our own studio with the actual product. However, under different lightings and screen displays, there might be a slight difference on your end.

Since our product is made of 100% virgin remy human hair, you can always dye the topper to match your own hair. Currently all of the payments are processed by PayPal. If you are paying with a different currency instead of US dollars, the exchange rate will be calculated by PayPal. As a rapidly growing industry leader, we strike to improve our product and service at all times.

Please do not hesitate to contact us at anytime if you have any other concerns. Our business hours is Monday-Friday, 9:00AM – 5:30PM PST, TEL: 626-810-2938 Monday-Friday, 5:30PM – 2:30AM PST, TEL: 909-895-6421 Our Email: Email Us For Order Questions Or Placing a Custom Orders: support@uniwigs.com Chrissy UniWigs Customer Service Team

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